Wyrm & Whelp Terms & Conditions
Welcome to Wyrm & Whelp! These Terms & Conditions (“Terms”) govern your use of our website, wyrmandwhelp.com, including our e-commerce platform, and any purchases made at our popup events. By accessing or using our website or services, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Use of Our Website
Eligibility
You must be at least 13 years old to use our website. If under 18, you must have parental/guardian consent for purchases or contest entries (e.g., giveaways).
Account Responsibilities
You may need to create an account to make purchases. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Notify us immediately at support@wyrmandwhelp.com if you suspect unauthorized use of your account.
Prohibited Activities
You agree not to:
Use the website for unlawful purposes or in violation of these Terms.
Attempt to hack, disrupt, or overload our systems.
Copy, reproduce, or sell our content or products without permission.
Misrepresent your identity or provide false information.
2. E-Commerce Purchases
Product Descriptions
We strive to ensure product descriptions (e.g., Folding Dice Towers, Lightboxes, Hnefatafl boards) are accurate. However, slight variations may occur due to the handmade, laser-cut nature of our products. Images, including prototypes, may show minor imperfections not present in final products.
Pricing and Payment
All prices are in USD and exclude taxes or shipping unless stated.
We accept payments via secure third-party processors (e.g., Stripe). You agree to provide accurate payment and billing information.
Prices and availability are subject to change without notice.
Order Processing
Orders are processed upon payment confirmation. We aim to ship within 3-5 business days, though custom orders (e.g., engraved items) may take longer.
We are not responsible for delays caused by shipping carriers or incorrect shipping information provided by you.
Shipping
Shipping costs are calculated at checkout based on location and method.
Risk of loss transfers to you upon delivery to the carrier. Inspect items upon receipt and report issues within 7 days.
Returns and Refunds
Returns are accepted within 14 days of receipt for unused, undamaged items in original packaging. Contact support@wyrmandwhelp.com to initiate.
Custom or personalized items (e.g., engraved Lightboxes) are non-returnable unless defective.
Refunds exclude shipping costs and are processed within 7-10 business days after we receive the return.
Defective items may be replaced or refunded at our discretion.
3. Contests and Giveaways
Eligibility: Open to U.S. residents unless otherwise stated, 18+ or with parental consent if under 18. No purchase necessary for mail-in entries (e.g., send a 3×5 card with name, address, city, state, zip, age, and, if under 18, parent/guardian contact to 109 W. 5th Ave, Warren, PA 16365).
Rules: Specific giveaway rules (e.g., entry deadlines, winner selection) will be posted on our website or social media (e.g., /wyrmandwhelp).
Prizes (e.g., Dice Towers, TVs) are non-transferable and have no cash value.
4. Intellectual Property
All content on wyrmandwhelp.com, including logos, designs, and product images, is owned by Wyrm & Whelp or our licensors and protected by copyright, trademark, or other laws.
You may not reproduce, distribute, or modify our content without written permission, except for personal, non-commercial use.
5. Limitation of Liability
Our products are provided “as is.” We make no warranties, express or implied, regarding merchantability or fitness for a particular purpose.
Wyrm & Whelp is not liable for indirect, incidental, or consequential damages (e.g., loss of data, profits) arising from your use of our website or products.
Our total liability for any claim shall not exceed the amount paid for the product or service in question.
6. Indemnification
You agree to indemnify and hold Wyrm & Whelp, its owner, and affiliates harmless from any claims, losses, or damages arising from your violation of these Terms or use of our website.
7. Third-Party Services
Our e-commerce platform may use third-party services (e.g., payment processors, shipping carriers). Their terms and privacy policies apply when you use their services.
Links to external sites (e.g., social media) are provided for convenience; we are not responsible for their content or practices.
8. Governing Law
These Terms are governed by the laws of Pennsylvania, USA. Any disputes shall be resolved in the state or federal courts of Warren County, PA.
9. Changes to Terms
We may update these Terms at any time. Changes will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated Terms.
10. Termination
We reserve the right to suspend or terminate your access to our website for violating these Terms or engaging in harmful conduct.
11. Contact Us
For questions or concerns about these Terms:
Wyrm & Whelp
Email: support@wyrmandwhelp.com
